Deployments

In one adopting organisation, an insider threat was detected through isolating a series of uncharacteristic behaviours.

An admin user logged into a critical server using a functional account which raised the alarm. Then using IP attribution to identify the true identity of the inside threat, the company was able to cancel the individual’s contract and instigate legal proceedings against the offender.

A Serious Insider Threat

An increase in the volume and complexity of cyber incidents and data breaches caused concern for a major gas and oil company.

We implemented a solution that provides a step-by-step response plan to any incident, incorporating security best practices and up-to-date international regulations, whilst facilitating constant monitoring of a situation as it unfolds on a single user-friendly dashboard

Major Gas & Oil Company

A large enterprise organisation required a Vulnerability Management solution to integrate with their existing SIEM solution, providing intelligence for security and compliance reporting.

With the integration of a vulnerability feed our client was able to provide the required intelligence to the SIEM tool and provide valuable reporting to business heads.

Large Enterprise Organisation

The benefits of being a valued HANDD customer continue long after training has finished and your users are all happily working with your new systems. The Technical Support Team provide existing customers across the world with support online, by phone and onsite with jointly-defined Service Level Agreement times.

Support
Overview

Our priority is fixing your problems as quickly and efficiently as possible, helping you to keep your data security working water tight. We don’t go in for using cyber-related jargon and terms designed to scare. Our highly qualified and experienced staff will explain technical details and specialist knowledge in a clear and concise way, taking the fear out of the unknown and supporting you in making the right decisions for your business.

Support
Support Options

Standard Support Plan

  • Telephone Support: 8am to 6pm
  • Email Support: 8am to 6pm
  • Monday to Friday

Premium Support Plan

  • Telephone Support: 24/7
  • Email Support: 24/7
  • 365 days a year
Support
Benefits
  • Software maintenance, which provides all major upgrades and minor upgrades that are publically released during the term of the agreement at no additional charge
  • Issues reported by telephone or email are assigned a service ticket and recorded on our central database, then assigned to one of our Technical Support Engineers to follow up
  • Service tickets are not closed until all parties agree that the issue reported has been resolved satisfactorily
  • A committed team with extensive technical software support knowledge and experience
Support
Existing Customers

Existing Customers

Visit our Online Support Centre here

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Our Partners

We work with leading vendors to supply powerful and reliable data security solutions.

What Our Customers Say

“It has been awesome working with HANDD staff during the trial and implementation period. They show such professionalism and dedication. We love the product very much. I would like to say a big THANK YOU to Chee Wai Tan for his enthusiasm and commitment toward Lufthansa Systems APAC.”

Iskandar Omar

Lufthansa Systems Asia Pacific Pte Ltd.

“Our work with HANDD Business Solutions for support with GlobalSCAPE [EFTP & Mail Express] has been beyond our expectations in terms of customer service, they are always quick to respond and never fail to resolve an issue. Over the years they have provided us support with application upgrades, server migrations & supplying accurate information relating to projects. HANDD are without exception very professional and it has been a pleasure working with the company.”

Martin Petty

QBE [CSC]

“GlobalSCAPE support was always an issue to us due to us being in a different time zone. Since working with HANDD, this is no longer an issue. HANDD are very prompt and professional when dealing with clients. Engineers like Chee Wai Tan always provide professional feedback, follow up, provide guidance as well as technical knowhow when we need this. We are a happy client and looking forward to working with HANDD further.”

Danny Poon

Ascender