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HYPERCARE · STYLE + ANIMATION ENGINE — KEEP AT TOP, DO NOT DELETE
HyperCare
by HANDD
Senior MFT engineering capacity for change-critical environments.
A pre-purchased block of professional services days with a senior Managed File Transfer (MFT) engineer, designed to protect and accelerate mission-critical platforms during periods of operational risk and change.
Block · 20 daysPut to work 0/20
48 hrs
notice to mobilise an engineer
Vendor L3
direct escalation
100%
of purchased days put to work
27
countries, 1,000+ clients
Mission-critical protection
Mission-critical protection when change is riskiest
Upgrades, migrations and go-lives are when file transfer platforms are most likely to fail. HyperCare puts a senior engineer on standby for exactly those moments.
Used during
- Platform upgrades and patching
- Migrations and estate changes
- Major workflow configuration changes
- High-risk go-lives
- Production incidents during change
What it delivers
- Guaranteed access to senior engineers
- Mobilisation and risk planning
- An engineer on 48 hours' notice
- Direct escalation to vendor L3
- 100% utility: unused days go to training and health checks
No wasted spend
The retainer utility guarantee
(no wasted spend)
HyperCare is an “on-call” engineering retainer, but unlike traditional insurance, your investment is never lost.
The buy-back promise: any days reserved for emergency response but not used can be “bought back” into the business for value-added services, including:
Days your change needs
12345678910
Used for change or incident support days bought back
Training and capability uplift for your internal team
Health checks and architecture reviews
Planned upgrades or workflow optimisation
Every package
Core service components
Every HyperCare package is built on the same five commitments.
01
Senior engineer availability
Named specialists, not best-effort. Bookable in advance.
02
Change-critical coverage
Explicitly for upgrades, migrations and high-risk go-lives.
03
Mobilisation and planning
Scoping, assessments and risk mitigation included.
04
Flexible time use
Full utility for support, build, health checks or training.
05
Frictionless escalation
Direct access to vendor L3, with a bias toward roll-forward.
Packages
Choose your block of days
Three package sizes, matched to the complexity of your environment and how much change you have ahead.
DAYS
0
5-Day Package
Change Protection
Best for: single-instance or gateway environments that need protection during specific high-risk changes.
- Targeted senior engineer availability
- Mobilisation and risk review
- Coverage during agreed upgrade windows
Commercials: Standard daily rate
DAYS
0
10-Day Package
Operational Assurance
Best for: high-availability (HA) or complex environments. Supports internal compliance best practice, such as two upgrades a year.
- Repeatable upgrade and change support (approx. 3 days per upgrade)
- Health checks and stabilisation work included
- Training for internal teams included
Commercials: Discounted daily rate
DAYS
0
20-Day Package
Embedded Capacity
Best for: large enterprises driving complex migration, consolidation or transformation programmes.
- Near-embedded senior engineer presence
- Deep discovery → Build → Test → Stabilise
- Systematic technical debt reduction
Commercials: Highly discounted daily rate
Comparison
Compare packages side by side
See how coverage, inclusions and the engineer’s role scale across each package.
| Feature | 5-Day | 10-Day | 20-Day |
|---|---|---|---|
| Environment | Single / Gateway | HA / Complex | Multi-region |
| Commercial rate | Standard rate | Discounted | Highly discounted |
| Upgrades included | 1x | 2x (compliance) | Multiple / programme |
| Health check | Optional (uses days) | Included | Included |
| Training | Optional (uses days) | Included | Included |
| Typical use | Single go-live | Annual assurance | Transformation |
| Engineer role | Targeted protection | Force multiplier | De facto senior function |
| Mobilisation | Light | Meaningful | Deep discovery |
About HANDD
About HANDD Business Solutions
HANDD is a global managed services provider helping organisations reduce risk by improving visibility, control and operational governance across critical data workflows. We implement and manage security and automation platforms day to day across Managed File Transfer (MFT), data integration, DLP and AI security, helping teams identify gaps, enforce policy and maintain audit-ready compliance.
Trusted by over 1,000 clients across 27 countries, HANDD delivers vendor-agnostic expertise backed by 24/7 global operations centres. Learn more at www.handd.co.uk.
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global operations
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Plan your next change with HyperCare
Tell us what’s coming up and we’ll recommend the right block of days.
